Privacy Notice

Effective Date: June 11, 2026

The Pack Agency Privacy Notice

At The Pack Agency ("The Pack Agency," "we," "our," or "us"), protecting your privacy is just as important as protecting your assets. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws.

Built on Trust. Backed by Loyalty. Those aren't just words, they guide how we serve our clients and safeguard their information.

This Privacy Notice explains how we collect, use, disclose, and protect your personal information when you visit our website, request a quote, purchase insurance products, or otherwise interact with The Pack Agency.

Our Commitment to Your Privacy

We collect and use personal information only when necessary to:

  • Provide insurance quotes, products, and services
  • Communicate with you regarding your policies or inquiries
  • Improve our website and customer experience
  • Comply with legal and regulatory requirements
  • Prevent fraud and maintain the security of our systems

We do not sell your personal information. Information is shared only with insurance carriers, trusted service providers, or business partners when necessary to provide the services you request or when required by law.

Information We Collect

Depending on your interaction with us, we may collect:

  • Name, address, phone number, and email address
  • Date of birth and identifying information
  • Insurance history and policy information
  • Claims history
  • Payment and billing information
  • Communications with our agency
  • Information necessary to obtain insurance quotes or service policies

Some information may be collected directly from you, automatically through our website, or from trusted third-party sources such as insurance carriers or public records.

How We Use Your Information

Your information allows us to:

  • Provide accurate insurance quotes
  • Service your policies
  • Process requests and claims
  • Respond to questions and customer service inquiries
  • Improve our products and website
  • Meet our legal and regulatory obligations

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will never be shared with third parties.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience. You may adjust your browser settings to manage or disable cookies, although doing so may impact certain website features.

Third-Party Services

As an independent insurance agency, we work with a network of trusted insurance carriers and service providers. Information may be shared with these partners when necessary to provide quotes, issue policies, process claims, or deliver requested services.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable privacy laws, including the right to:

  • Know what personal information we collect
  • Request deletion of eligible personal information
  • Request information about how your data is used
  • Exercise your rights without discrimination

Children's Privacy

Our website and services are intended for individuals 16 years of age or older. We do not knowingly collect personal information from children under 16.

Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Notice or how your information is handled, please contact The Pack Agency. We value your trust and are committed to protecting your privacy with the same dedication we bring to protecting what matters most to you.