About the Pack

The Pack Agency is an independent insurance agency in Rochester, NY. Real people, honest advice, and two very good dogs. Here's who you're working with.

Collin and Allison of The Pack Agency with their dogs Frankie and Walter

Insurance should feel personal

As an independent insurance agency, we represent a carefully selected network of trusted carriers, allowing us to compare coverage and pricing to find the right fit for your family or business. Our job isn't to sell a policy, it's to earn your trust and become your long-term insurance partner.

Whether you're protecting your home, your vehicles, your business, or everything you've worked hard to build, we're here to provide guidance you can rely on and service you can count on.

Meet the Pack

We're more than an insurance agency, we're a family. As an independent agency, we're here to help you find the right coverage with personalized service you can count on.

Portrait of Collin of The Pack Agency

Collin

Owner & Licensed Agent

Collin started The Pack Agency to do insurance the way he thinks it should be done: honest advice, real relationships, and coverage that actually fits.

Portrait of Allison of The Pack Agency

Allison

Admin & Marketing Manager

As The Pack's Admin & Marketing Manager, Allison helps keep everything running smoothly while supporting our clients and growing our brand.

Portrait of Frankie, a Doberman

Frankie

Chief Morale Officer

Doberman. Handles security, treat quality control, and client greetings.

Portrait of Walter, a white bull terrier

Walter

Director of First Impressions

Bull terrier. Expert napper. Takes his job as the face of the Pack very seriously.

Questions we hear a lot

Who am I actually working with?

Collin, a licensed agent and the owner, and Allison, who keeps everything running. Frankie and Walter supervise. When you call, you get us, not a call center.

What does independent mean for me?

We work with many carriers instead of one. That means we shop your coverage, compare prices, and tell you honestly which fit is best.

How does the agency make money?

Carriers pay us a commission when you buy a policy through us. Quotes and advice are free, and you don't pay us anything extra.

Where are you located?

Rochester, NY, at 1039 Elmgrove Rd Ext. We work with clients across New York by phone, text, and email too.

Come join the Pack.

Free quotes, honest answers, and a real person on the other end.