Accidents and losses are stressful enough. Here's what to do first, what to have ready, and how we help from the first call to a closed claim.
Accidents and losses are stressful enough. Here's what to do first, what to have ready, and how we help from the first call to a closed claim.
Make sure everyone is okay. If anyone is hurt or the scene is dangerous, call 911 before anything else.
Photos, names, and details while they're fresh. For car accidents, swap license and insurance info with the other driver.
Call or text (585) 329-1706. We'll report the claim with you, explain what happens next, and stay on it until it's resolved.
You don't need all of this to start a claim, but the more you have, the faster things move:
It depends on the size of the loss and your deductible. Call us before you file. We'll do the math with you and give you a straight answer.
Call us first. We know the carriers and the process, and we'll make sure the claim starts on the right foot. If you'd rather call the carrier directly, that works too.
Simple claims can wrap up in days. Bigger ones take longer. Either way, we'll keep you posted so you're never left wondering.
Sometimes, at renewal. If it does, that's when being independent helps. We can shop your policy across carriers and find the best landing spot.
Call, text, or email and a real person will pick it up with you.